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Refund Policy

A legal disclaimer

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Greatness to Success, we offer vital resources and support for veterans and those experiencing homelessness, helping them rebuild their lives with dignity and respect. We’re truly making a difference in the lives of individuals experiencing homelessness.  Through our support services, we provide the necessary resources and support for individuals to rebuild their lives and find hope for a brighter future. Our service-intensive transitional housing program offers men comprehensive supportive services that enable them to return to independent living and obtain employment. In addition to beds and meals, we bridge the gap from homelessness to permanent housing by providing case management, employment and housing placement assistance, substance abuse recovery support, as well as life and social skills development and training. ​​

 

The Organization does not provide legal, tax, financial, or medical advice. Any information shared through our website, emails, forms, or communications is intended for general informational purposes only and should not be interpreted as professional advice. Individuals should consult with qualified professionals regarding decisions related to their personal finances, legal matters, medical needs, or other areas requiring specialized guidance.

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The Organization reserves the right to modify, limit, or discontinue any program or service at any time without prior notice. Use of our website or communication with the Organization does not create a client, beneficiary, or advisory relationship.

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By engaging with Greatness to Success, you acknowledge and accept that assistance is offered at the discretion of the Organization and is not guaranteed.

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Purpose of This Policy

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Greatness to Success, (“the Organization,” “we,” “our,” or “us”) is dedicated to stewarding all gifts with integrity, transparency, and accountability. This Donation & Refund Policy outlines how contributions are handled and under what circumstances refunds may be issued.

 

Nature of Donations

 

All donations made to the Organization—whether online, by mail, in person, or through special events—are considered voluntary charitable gifts to support our mission, including:

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  • Benevolence and outreach

  • Minister support and retirement assistance

  • Community programs and education

  • Church and mission development

 

Because donations are used promptly to further our mission, all contributions are generally non-refundable.

 

When a Refund May Be Granted

 

While donations are normally final, the Foundation may issue a refund under the following circumstances:

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A. Duplicate Donation

If a donor unintentionally submits the same donation more than once.

 

B. Incorrect Donation Amount

If the donor accidentally enters the wrong amount.

 

C. Unauthorized Transaction

If a donation was made fraudulently or without the donor’s permission.

 

D. Processing or Administrative Error

If there was a Foundation or payment-system error.

 

Timeframe for Refund Requests

 

Refund requests must be made within 30 days of the original transaction.

After 30 days, funds may have already been allocated to ministry efforts and may no longer be eligible for refund.

 

How to Request a Refund

 

To request a refund, donors must contact us directly with:

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  • Full name

  • Donation date

  • Amount given

  • Method of donation

  • Reason for the refund request

 

Email: c.richards@greatnesstosuccess.org

Phone: (813) 446-0176

 

We may request additional documentation to verify the request.

 

Payment Processor Fees

 

Some third-party payment processors do not refund transaction fees.
If this applies, the refunded amount may be slightly less than the original donation.

 

Non-Refundable Items

 

The following are not eligible for refunds:

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  • Event tickets after the published cancellation deadline

  • Products (books, shirts, materials) that have already been shipped or received

  • Designated gifts that have already been allocated to the requested program

  • Anonymous donations without sufficient identifying information

  • Contributions made more than 30 days prior to request

 

Tax Receipt Adjustments

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If a refund is issued, the Foundation will send an updated contribution statement to the donor for accurate tax reporting.

 

Foundation Discretion

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The Organization reserves the right to:

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  • Approve or deny any refund request

  • Request supporting documentation

  • Set internal limits or safeguards to ensure financial responsibility and compliance

 

All decisions are made prayerfully and with stewardship in mind.

 

Contact Information

 

For questions or refund requests, please contact:

Greatness To Success Inc.
Email: c.richards@greatnesstosuccess.org
Phone: (813) 446-0176

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